- Review Removal
Got a review hurting your business? Let's deal with it.
Send us the review and our team will assess the case within 24 hours, usually much sooner.
If you decide to move forward, our reputation specialists handle the removal process for you from start to finish.
You only pay after successful removal.
- No removal, no fee
- What We Remove
Reviews that may have grounds for removal
Not every negative review can or should be removed. We focus on cases where there is a legitimate reason to challenge the content.
Fake or suspicious reviews
Reviews from people who do not appear to be genuine customers or whose activity raises credibility concerns.
Competitor or conflict-of-interest reviews
Reviews posted by competitors, former staff, or others with a clear reason to damage the business.
Spam or coordinated activity
Multiple suspicious reviews, repeated wording, or patterns that suggest organised activity rather than genuine customer feedback.
Harassment or abusive content
Reviews containing threats, personal attacks, discriminatory language, or content that goes beyond normal criticism.
Reviews about the wrong business
Feedback that clearly refers to another company, location, service, or experience.
Off-topic or irrelevant content
Reviews that are not actually about the customer experience with the business.
Other platform violations
Where the content appears to breach the platform's review or user-content rules.
Not sure where your review falls? Send it to us and we’ll assess it for you.
- What We Can't Remove
Some reviews should stay up.
A real customer is allowed to leave a negative opinion about a genuine experience, even if you disagree with what they wrote.
That means some reviews simply do not have strong grounds for removal. Examples include:
A genuine customer complaint
If the reviewer actually used your business and is describing their experience, the review may be protected even if it feels unfair or one-sided.
Negative opinions
Comments about service, pricing, staff, waiting times or overall experience are not automatically removable just because they hurt.
Disagreements over what happened
Sometimes both sides remember the situation differently. A disagreement alone does not necessarily create grounds for removal.
Low ratings with no clear violation
A one-star rating can be frustrating, but a low score on its own is not always enough.
Not sure where yours falls?
That’s exactly what the assessment is for.
Send us the review and we’ll look at the details, the context and the platform involved, then get back to you within 24 hours, usually much sooner.
- The Process
A simple process, handled for you.
You do not need to learn platform policies, chase support teams, or manage the process yourself.
01
- Stage 01
Send us the review
Share the review you want removed. It only takes a minute.
02
- Stage 02
We assess the case
Our team reviews the review and gets back to you within 24 hours, usually much sooner. We send over the terms, and once you confirm, our team gets to work.
- Under Assessment
03
- Stage 03
We handle the removal
Our reputation specialists manage the process from start to finish and keep you updated along the way.
04
- Stage 04
You pay after success
You only pay the agreed one-off removal fee once the review has been successfully removed. No removal, no fee.
- Removed
Results first. Payment second.
We do not charge you simply for attempting a removal.
Once you decide to move forward, our team handles the process. You only pay the agreed one-off removal fee after the review has been successfully removed.
- No removal, no fee
- Platforms
Wherever the review appears, start by sending it to us.
Our reputation specialists work across major review and online platforms, including Google, Trustpilot, Yelp and Tripadvisor, and can also assess damaging posts or comments on platforms such as Reddit.
Every platform handles content differently. You do not need to work out the rules or the right process yourself. Send us the link and we’ll assess the case and tell you how we can help.
Platforms we commonly work with
Not seeing your platform? Send us the link anyway. We’ll take a look and get back to you within 24 hours, usually much sooner.
- FAQ
Frequently Asked Questions.
Ready to get the review looked at?
Send us the review and a few basic details. Our team will assess the case and get back to you within 24 hours, usually much sooner.
Once you decide to move forward, we handle the removal process for you.
You only pay after successful removal.
Have more than one review? Send them all. We’ll assess each case individually.