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  • How It Works

Here's exactly how the process works.

From the moment you send us the review, we keep things straightforward.

We assess the case, confirm the terms, handle the removal process, and keep you updated along the way.

You only pay after successful removal.

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  • Simple process.
  • Clear communication.
  • No removal, no fee
  • How It Works

How it works

Four clear stages, from sending us the review to paying only after it has been successfully removed. Our team handles the process in between.

01

  • Stage 01

Send us the review

Share the review you want removed, along with a few basic details about your business. It only takes a minute, and you can submit more than one review if needed.

02

  • Stage 02

We assess the case

Our team reviews the review, the context, and the platform involved. We get back to you within 24 hours, usually much sooner, and send over the terms for the case.

  • No removal, no fee

03

  • Stage 03

We handle the removal

Once you confirm the terms, our reputation specialists take over. We handle the filing, follow-up, and removal process for you, so you do not have to work out the platform rules or chase the process yourself.

04

  • Stage 04

Pay after successful removal

You only pay the agreed one-off removal fee once the review has been successfully removed. No removal, no fee.

  • No removal, no fee
  • What Qualifies

What makes a review worth challenging.

Not every negative review has the same grounds for removal.

The strongest cases are usually the ones where there is a clear problem with the content, the reviewer, or the way the review relates to the business.

Reviews that may qualify

  • Fake or suspicious reviews
  • Competitor or conflict of interest reviews
  • Spam or coordinated activity
  • Harassment, threats or abusive content
  • Reviews about the wrong business or location
  • Off topic or irrelevant content
  • Reviews that appear to breach the platform's content rules

Reviews that usually won't qualify

  • A genuine customer describing a real experience
  • Negative opinions about service, pricing, staff, or waiting times
  • Disagreements where both sides simply remember the situation differently
  • Low ratings with no clear content issue

Not sure which side yours falls on?

You do not need to figure that out yourself. Send us the review and we’ll assess the case and get back to you within 24 hours, usually much sooner.

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Results first. Payment second.

For review removal, you do not pay us just to try.

Once you decide to move forward, our team handles the process. You only pay the agreed one-off removal fee after the review has been successfully removed.

  • No removal, no fee

Ready to get the review looked at?

Send us the review and a few basic details. We’ll assess the case and get back to you within 24 hours, usually much sooner.

Once you confirm the terms, our team takes it from there.

You only pay after successful removal.

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Have more than one review? Send them all. We’ll assess each case individually.